Cancellation and Return Policy

CANCELLATION POLICY

Once an order is placed, it cannot be cancelled.

 

RETURN POLICY

Click here to start a Domestic Return
Click here to start an International Return

Once you receive your label, the item(s) must be shipped to us within 7 days. 

The item(s) must be in original condition with the original packaging, all tags attached, and packing slip. We will not accept any garments that have makeup marks, stains, smell of body odor or that appear to have been worn, washed, or altered in any way.

Original shipping charges are non-refundable. The customer is responsible for all return shipping charges. We are not responsible for lost or stolen return packages.

Returns must be requested within 14 days of receiving your item and returned to us within 21 days. Once we receive your return, please allow 3-5 business days for your return to be processed. If the return package does not reach us safely, we will not be able to process your return.

Please note, no hand-delivered returns will be accepted.


If your return does not meet the conditions outlined above, we reserve the right to refuse refund.

 

FAULTY ITEMS

If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at customercare@shopallmylove.com with images so that we can determine the next course of action. All claims need to be made within 7 days of receiving your order.